Refund policy

Return & Refund Policy

We want you to be satisfied with your purchase. Please read the following return and refund policy before placing your order.

1. Returns for Standard Products

We accept return requests for standard, non-customized products within 30 days after the item is delivered.

To be eligible for a return, the item must be unused, undamaged, and in its original condition and packaging. Proof of purchase or the order number is required.

Please contact us before sending any item back. Unauthorized returns may not be accepted.

2. Customized and Personalized Products

Customized and personalized products are made according to the customer's specific requirements and are generally not eligible for return or refund due to a change of mind, incorrect customization information provided by the customer, or simply no longer wanting the product.

Please carefully review all customization details before placing your order.

However, this policy does not apply if the customized product is defective, damaged during shipping, incorrectly produced by us, or materially different from the customization details confirmed in the order.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, incorrect, or does not match the confirmed order details, please contact us within 7 days of delivery.

Please provide your order number and clear photos or videos showing the problem. We will review the issue and, when appropriate, offer a replacement or refund.

4. Return Shipping

For approved returns of standard products due to reasons other than a defect or our error, the customer is responsible for the return shipping costs.

If the item is defective, damaged, incorrect, or the error was caused by us, we will work with you to provide an appropriate resolution.

5. Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for us to process an approved refund. Your bank or payment provider may require additional time to post the refund to your account.

6. How to Request a Return or Refund

To request a return, replacement, or refund, please contact us at:

Email: 17679158847@163.com

Please include your order number, the reason for your request, and photos or videos when applicable.

Do not send any return package before receiving return instructions from us.

7. Contact Information

Customer Service Email:
17679158847@163.com

Customer Service Phone:
+86 17679158847

Business Address:
Unit 906, Building 3, Xiyueli Residential & Commercial Complex, No. 469 Erqi North Road, Donghu District, Nanchang, Jiangxi, China

Customer Service Hours:
Monday – Friday, 9:00 AM – 5:00 PM (China Standard Time)