Shipping policy

Shipping Policy

We ship orders from China to customers in the United States.

1. Order Processing Time

For standard, non-customized products, orders are generally processed within 1–3 business days after payment is confirmed.

For customized and personalized products, production generally takes 2–7 business days after payment is confirmed and all customization details have been received.

Please note that customized products may require additional processing time because they are made according to the customer's specific requirements.

2. Shipping Time

After an order has been processed and shipped, the estimated shipping transit time to the United States is approximately 7–15 business days.

The estimated delivery time is therefore:

Standard products:
1–3 business days for processing + 7–15 business days for shipping.

Customized products:
2–7 business days for production + 7–15 business days for shipping.

These are estimated delivery times and are not guaranteed. Actual delivery times may vary depending on the shipping carrier, destination, customs clearance, weather, holidays, and other circumstances outside our control.

3. Shipping Destinations

We currently ship from China to customers in the United States.

Available shipping options and shipping charges are displayed at checkout based on the shipping address and order details.

4. Tracking Information

When tracking information is available, we will provide a tracking number after the order has been shipped.

Customers can use the tracking number to check the shipping status of their order.

Please allow some time for tracking information to become active after the package has been handed over to the carrier.

5. Customs, Duties, and Taxes

International shipments may be subject to customs procedures, duties, taxes, or other import charges depending on the destination and applicable laws.

If any customs duties, import taxes, or other charges are imposed on the shipment, the customer may be responsible for those charges unless otherwise stated at checkout.

6. Shipping Delays

Delivery may take longer than the estimated time due to customs clearance, carrier delays, severe weather, holidays, incorrect or incomplete shipping information, or other circumstances beyond our reasonable control.

If your package appears to be significantly delayed, please contact us with your order number and tracking information so that we can assist you.

7. Incorrect Shipping Address

Please make sure that your shipping address is complete and accurate before placing your order.

If you need to correct your shipping address, please contact us as soon as possible.

For customized products, address changes may not be possible after production or shipment has started.

8. Lost or Damaged Packages

If your package appears to be lost, damaged, or has not been delivered after a significant delay, please contact us with your order number and tracking information.

For damaged items, please also provide clear photos or videos of the package and the product so that we can review the issue and provide an appropriate resolution.

9. Contact Us

If you have any questions about shipping or your order, please contact us:

Email: 17679158847@163.com

Phone: +86 17679158847

Business Address:
Unit 906, Building 3, Xiyueli Residential & Commercial Complex, No. 469 Erqi North Road, Donghu District, Nanchang, Jiangxi, China

Customer Service Hours:
Monday – Friday, 9:00 AM – 5:00 PM (China Standard Time)

We usually respond to customer inquiries within 1–2 business days.